FAQ‘s
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Do you offer international shipping?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-25 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods displayed at checkout.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
Can I change or cancel my order after placing it?
We process orders quickly, so if you need to make changes or cancel your order, please contact us within 8 hours of placing your order.
What is your return & refund policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original condition for a refund or exchange. Please refer to our Return Policy page for more details.
What if I receive a damaged or incorrect item?
We apologize for any issues! Please contact us at hulexin7@gmail.com within 7 days of receiving your order, and we will resolve the issue promptly.
How do I contact customer support?
You can reach us via email at hulexin7@gmail.com or through our contact form on the website. Our team is available 8-22 to assist you.